The CUSTOMASK® printed face mask is as stylish as it is practical! The mask comes in 4 versions. The CUSTOMASK® NEO and CUSTOMASK® NEO “Kids”, both made from 100% soft neoprene, are secured by fabric earloops. The CUSTOMASK® PURE (sold without print) is made from 2 layers of cotton and secured with adjustable straps and nosepiece. The CUSTOMASK® PREMIUM has a polyester outer and a soft cotton inner for maximum comfort, and comes with adjustable straps and nosepiece.

What size is the CUSTOMASK® face mask?

The CUSTOMASK® face masks are available in 4 versions.
The CUSTOMASK® NEO for adults is approx. 29 x 13 cm in size, while the CUSTOMASK® NEO “Kids” is approx. 24 x 11 cm (both measurements include the fabric earloops).
The CUSTOMASK® PURE is approx. 18 x 8 cm in size and the CUSTOMASK® PREMIUM is approx. 18 x 10 cm (both measurements exclude the adjustable straps).

What is the difference between the NEO, PREMIUM and PURE face masks?

The CUSTOMASK® NEO consists of a single layer of neoprene fabric and is secured by robust fabric earloops.
The CUSTOMASK® PREMIUM consists of 2 layers of Oeko-Tex® certified fabric (an inner layer of cotton and an outer layer of polyester) and comes with adjustable straps and a flexible metal nosepiece that adapts to the wearer’s contours.
The CUSTOMASK® PURE is not printed and comes in pure white only – it consists of 2 layers of Oeko-Tex® certified cotton and comes with adjustable straps and a flexible metal nosepiece.

How will my photo look when printed on the CUSTOMASK® face mask?

Your personalised CUSTOMASK® face mask undergoes a multi-stage production process. Once you have customised your mask, your photo will be printed in sharp resolution using state-of-the-art technology (we use solvent-free inks). Note that the pleats for the CUSTOMASK® PREMIUM mask are sewn only after the image has been printed.

Are the CUSTOMASK® masks suitable for a range of face shapes, including children’s faces?

The CUSTOMASK® face masks are designed to adapt to your face shape.
The CUSTOMASK® NEO for adults is suitable for adults and children aged 12+, while the CUSTOMASK® NEO "Kids" is recommended for children aged 4-12.
The CUSTOMASK® PREMIUM and CUSTOMASK® PURE are recommended for adults and children aged 10+. The adjustable straps for both mask designs ensure a close fit.

How often can the CUSTOMASK® masks be washed?

We use dye-sublimation printing to produce our CUSTOMASK® face mask, meaning that the inks penetrate deep into the material fibres. This ensures that your print will not lose its exceptional quality even after repeated washing. Please note that the mask is machine washable at up to 60°C. When it has been washed, your mask is ready to be used again.

At what temperature can the CUSTOMASK® mask be washed?

The CUSTOMASK® NEO can be machine-washed at up to 60°C and can also be disinfected at 75°C in your oven or microwave.
The CUSTOMASK® PREMIUM and PURE can be machine-washed at 60°C but should not be placed in the oven/microwave. The CUSTOMASK® PREMIUM and PURE are not suitable for fast spin cycles.

Can I return my CUSTOMASK® face mask?

For hygiene reasons, masks once sold cannot be returned.